Conference / Events FAQ
Registration / Check-In
Miscellaneous
Can I share a registration?
Willow Creek does not provide the option to share registrations between two or more individuals.
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Who qualifies for the Student/Faculty rate?
Both high school and college students are eligible for the Student Rate. The Faculty Rate applies to those individuals on staff at a college or university.
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Can I attend the conference for just one day?
Yes. There are no reduced fees for partial attendance however, so we encourage our guests to participate each day of an event.
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When will I get confirmation of my registration?
If you registered online you will recieve a confirmation email immediately. In addition confirmation letters are mailed out before the cancellation deadline, 60 days prior to the conference.
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How do I know how close a conference is to selling out?
Each conference fills up at different rates. To determine how many seats are available for an event, please contact the WCA Customer Service Center at 800-570-9812.
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What is the cancellation policy for conference registrations?
You must cancel 60 DAYS prior to the conference. There is a $45 fee, deducted from the original registration payment, for all cancellations.
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What is the transfer policy for conference registrations?
You must transfer your registration to a different conference 30 DAYS prior to the conference for which you originally registered. There is a $45 fee, deducted from the original registration payment, for all transfers. The transferred registration must be used within one year.
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When and how do I check-in?
For conferences held on the Willow Creek campus, conference materials will be waiting for you on the first day of the conference at Guest Check-In, located in the Blue Sky Rooms, lower level or level 1 of Building D, and will be arranged under your last name. For conferences held off-site, check-in instructions will be provided in your event confirmation letter.
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Can our church qualify for the Group Rate if registration is not done at the same time?
To qualify for the current Group Rate, all registrations must be submitted together. If the number of registrations does not meet the criteria for an event's Group Rate, each person will be charged at the Individual Rate. However, once the number of registrations from your church qualifies for the Group Rate, any additional attendees will be charged at the current Group Rate.
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Do I have to have the names of all registrants when I register?
Willow Creek allows groups to record Empty Registrations and then submit names of those who will be attending up to 2 weeks prior to the conference. After that time, or if your group has had a last minute modification, a registrant's name can also be changed at Registration Solutions during conference check-in.
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Can I put names to Empty Registrations on the web?
Empty Registrations must be submitted by mail, fax, or by contacting the WCA Customer Service Center at 800-570-9812.
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When do I have to put names to Empty Registrations?
A registrant's name can be submitted up to 2 weeks prior to the conference. After that time, or if your group has had a last minute modification, a registrant's name can also be changed at Registration Solutions during conference check-in.
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Do you provide sign language translation for the hearing impaired at your conferences?
No, we currently do not provide sign language translation for WCA conferences. However, if you have a disability and require special assistance, please let us know by checking the corresponding response on the conference registration form. A WCA conference assistant will contact you to discuss your specific needs.
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Is reserved seating available in the Auditorium?
Reserved seating is not available at any of our conferences. However, if you have a disability and require special assistance, please let us know by checking the corresponding response on the conference registration form. A WCA conference assistance will contact you to discuss your specific needs.
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Can I reserve a room for my team to meet?
While open rooms are not always available during conference weeks, we will do our best to accommodate your request. Please submit your specific request by phone to the WCA Customer Service Center at 800-570-9812 with the following information: church name, contact name, contact phone number and e-mail address, meeting date, meeting start and end time, number of guests, and whether you have food service needs. Your request will be forwarded to the Conference Event Manager, who will then contact you with details.
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Can I go on a tour of your facilities?
Scheduled tours are available during conferences. Times of departure will be posted near the Conference Information Center in the Atrium.
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Can I bring my children to the conference?
While families are very important to us, WCA conferences are adult training events, so children and infants, including nursing infants, are not permitted in any of the sessions. Childcare is not available and we cannot guarantee a separate room for parents to stay with their children.
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Where can I find information regarding air travel, car rentals, hotels, maps of the area, etc?
Travel Information is available online and will also be included in your event confirmation letter.
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Is transportation provided between the airport, hotels, and Willow Creek?
The Willow Creek Association does not provide transportation. Please see the Travel Information section for rental car information, or contact your hotel to see if a shuttle service is available.
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Will Harvest food court be open during the conference? If so, what are the hours?
Harvest, our on-site food court, will be open for breakfast and lunch each day of the conference. Hours will be noted in your conference materials. Food service is also available Wednesday before our midweek Classes@Willow. Please check the schedule of your conference; lunches and breaks are provided on the full days of most events.
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Will Seeds bookstore be open during the conference, and what are the hours?
Seeds Bookstore will be open through out the day during the conference. Hours vary depending on the event and will be noted in your conference materials.
Scheduled tours are available during conferences. Times of departure will be posted near the Conference Information Center in the Atrium.
